Terms and Conditions

  • We have a secure live booking system (Farehabor) for credit card payments. We also offer PayPal payments. Other methods of payment can be made by arrangement. 

  • We are unable to accommodate children under the age of 12 years old on our tours. We sincerely apologise for this inconvenience.

  • A deposit of 25% of the tour value is to be paid to reserve tour dates. Unfortunately we cannot hold dates for guests without receipt of a deposit.

  • A minimum of 14 days notice required for cancellation of tours.  Late cancellation or no-show will incur loss of deposit.

  • Cancellation of tours that are made on time will incur a nominal booking fee to be paid ($45) to cover our transaction and admin costs.  The remainder of the deposit will be refunded.

  • No smoking or consuming alcohol whilst in the tour vehicle.

  • As commercial tour operators, we reserve the right to cancel tours prior to commencement of tours due to hazardous conditions or other unforseen circumstances. A full refund will be made of any monies paid (or an alternate tour date suitable to the client will be provided when possible.)

  • Clients are expected to follow reasonable instructions given by their tour guide.

  • Tours will be cancelled when clients display unacceptable behaviour (abusive ,intoxicated, unwilling to follow instructions, behave in an unsafe manner) and alternate transport will be arranged.

  • Great Ocean Road Auto Tours states that they are not responsible for loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions and the expenses of delay and harm) caused other than by the negligence of Great Ocean Road Auto Tours.

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